I do not recommend mobile blogging or at least blogging via iPhone. But alas, our Internet is out. I typed about half of this on my iPhone before sneaking over to the library while Matthew was at tennis lessons to finish.
This morning after the kids left for school I discovered we had no phone or Internet, although I had used the Internet around 4:00 am when I was inexplicably awake 30 minutes prior to my alarm to get up for boot camp. Since I was sitting around waiting for the furnace guy, I had time to make two unsuccessful calls to AT&T where I got hung up on by an automated service because "their records indicate our service is with another carrier."
I beg your pardon? I'm fairly certain I write you a check EVERY STINKIN' MONTH that would say otherwise.
Okay, I don't really write a check, but I do press "pay" on my online banking.
Bassam had slightly better luck and actually spoke with a person. That is, until they said they wouldn't be able to make a service call until Tuesday, "no later than 8 pm."
Yeah . . . . riiiiiight.
An hour later, Bassam had made a call to Comcast and 2 more calls to AT&T. Switching to Comcast phone/Internet only (we have Dish and are still under contract) would be prohibitively expensive.
AT&T had us. Ugh. Tuesday.
But then all of the sudden, the phone started working. Hallelujah! Sadly, the Internet wasn't as lucky. The modem was flashing angrily and none of our known fixes did anything.
2 more calls to AT&T by my sweet husband and they determined that the modem was blown. Gee I wonder how that happened? Unfortunately, it was no longer under warranty, but for $80 they would be happy to send us a new one.
Oh how I wish I had been in the room when Bassam had this conversation.
He reminded them how until an unexplained break in our service caused by their lines, our modem was just fine. The lady he spoke to was nice, but unhelpful. On to the supervisor. Less nice and equally unhelpful. She apparently interrupted Bassam twice at which point he ended the conversation.
When he called back later to speak to someone in billing, he was told that they couldn't speak to him because he "wasn't authorized" (my name is on the account), regardless of the fact that he had had 6 separate calls to AT&T that day and not once had anyone refused to speak to him.
Side note: That is the joy of having a husband with an unusual name because when I call somewhere that has his name on the account, I just claim to be Bassam. Who's any wiser?
Seriously, this story loses something when it's not being told by my ultra-mild-mannered husband. He never gets mad, and by now he is steaming. So, I guess he asked to be transferred to someone in account cancellations at which point she said, "I can transfer you, but they won't speak to you."
*rolling on floor laughing*
Another call to Comcast and he has worked out an acceptable deal. They are coming out this weekend to hook up our Internet service and phone service.
Now I need to authorize my husband at AT&T so he can enjoy making the cancellation call.